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Support Your Clients FAQs


What measures does VSP take to ensure quality care for its members?

We make sure that all VSP members have access to our private-practice network of doctors, who focus on creating personal relationships with their patients. VSP doctors are required to meet quality assurance standards set by the National Committee for Quality Assurance (NCQA) and the highest possible training standards in the eyecare industry.

How do I obtain access to the Eligibility Management tool?

Right now, only registered clients and benefit managers have access to our Eligibility Management tool. The good news is we are looking into having broker access soon! We will let you know when it is available.

If a member has questions about plan coverage, eligibility, or needs eyecare wellness information, where should they be directed?

Members can log on to vsp.com and easily check their coverage and find a doctor. Or, they can call VSP's Member Services at 800.877.7195. Our automated benefits information system is available 24 hours a day, and our award-winning representatives are here Monday through Friday, 5:00 a.m. to 7:00 p.m. Pacific time.

What is my client's ID number to register for the Clients & Benefit Managers Resource Center?

All of our clients receive a unique account number when they sign up with VSP. Clients can use this account number whenever they call us to get answers to their questions. If you need to find out a specific client's ID number, please contact your sales representative.

Does VSP offer 24-hour customer service?

VSP delivers the highest quality customer service to your clients 24 hours a day. We make it easy to find a VSP doctor, get benefits information, and find out about eyecare wellness at vsp.com. There's also our Member Services line at 800.877.7195. Our automated benefits information system is available day and night, and our award-winning representatives are here Monday through Friday, 5:00 a.m. to 7:00 p.m. Pacific time.

Member Services also offers translation services and bilingual representatives to assist callers in more than 140 languages. A member service number to answer benefit questions for hearing-impaired individuals is also available.

Is my clients' data safe with VSP?

We are committed to protecting the security and privacy of our client and member data. We comply with all applicable HIPAA security policies, and we also contract with outside vendors who provide regular audits to validate our security measures. Please visit our HIPAA Compliance site for more information.

What action has VSP taken to comply with HIPAA legislation?

VSP is dedicated to ensuring timely compliance with all applicable aspects of HIPAA legislation. We are in compliance with all sections of the law currently in effect. Our workforce has been fully trained on HIPAA policies and procedures. VSP's task force continues to assess the impacts of HIPAA legislation on our business processes. To find out more, please visit our HIPAA Compliance site.

How do members get a list of VSP network doctors?

Members can either go to vsp.com to find nearby doctors or they can call Member Services at 800.877.7195. Registered brokers and clients can download customized doctor directories at vsp.com.

How do my clients start a Wellness Program for their employees?

It's easy! Have your clients try VSP's new GetFIT Program. It’s a 16-week program that can be customized to employees’ needs. Participants simply commit to a healthy diet and engage in any activity of their choice, like walking, cycling, or yoga, to stay fit. And the good news is that it's completely free of charge! Learn more about VSP's GetFIT program.

What if I have questions regarding the American Recovery and Reinvestment Act?

VSP is providing this information on the American Recovery and Reinvestment Act (ARRA) as a resource for our clients, brokers, and members. This information is not a substitute for legal advice. If you need legal or tax advice regarding COBRA or ARRA, please consult your lawyer or tax advisor.



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